I have been IMing for a long time, both at home with family and friends (not nearly as much as my teenagers, who have been known to have 6 IM conversations going on at once), and for IM Reference service.
I would like to use it at work. Is that even allowed yet? I agree with what the articles and research say: that it would actually increase productivity by cutting down social time and tangents associated with phoning and face-to-face conversations.
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Yes! It's coming. ComIT has been testing a solution for an year.
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